Privacy Policy

At EcomHint, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

When you use EcomHint, we may collect:

• Account Information: Email address, name, and password when you create an account
• Store Information: URLs of e-commerce stores you analyze
• Payment Information: Processed securely through our payment provider (Polar.sh)
• Communication Data: Messages you send us via email or contact forms

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Usage Data: Pages visited, time spent, features used
• Device Information: Browser type, operating system, IP address
• Analytics Data: Collected via Microsoft Clarity and Ahrefs Analytics

1.3 Analyzed Store Data

When you analyze a store, we collect:

• Public website content and HTML structure
• Page screenshots for visual analysis
• Performance metrics via Google Lighthouse
• Technical SEO data

2. How We Use Your Information

We use the collected information for:

• Service Delivery: Analyze stores and generate reports
• Account Management: Create and maintain your account
• Payment Processing: Handle subscriptions and billing
• Service Improvement: Analyze usage patterns to enhance features
• Communication: Send service updates and respond to inquiries
• Security: Detect and prevent fraud and abuse

3. Third-Party Services

We use the following third-party services that may collect data:

3.1 Analytics Services

• Microsoft Clarity: Session recordings and heatmaps to understand user behavior
• Ahrefs Analytics: Website analytics and traffic insights

3.2 Payment Processing

• Polar.sh: Secure payment processing and subscription management

3.3 Infrastructure Services

• Supabase: Database hosting and authentication
• Vercel: Website hosting
• OpenAI: AI-powered analysis features

4. Data Storage and Security

We implement appropriate security measures to protect your information:

• Data encrypted in transit (HTTPS/TLS)
• Secure database with access controls
• Regular security audits
• Password hashing using industry standards

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as:

• Your account is active
• Needed to provide services
• Required by law

You can request deletion of your data at any time by contacting us.

6. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@ecomhint.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies for:

• Authentication and session management
• Analytics and performance monitoring
• User preference storage

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Updating the "Last updated" date
• Sending an email notification
• Displaying a notice on our website

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: info@ecomhint.com
• Website: https://ecomhint.com